FAQs
Frequently Asked Questions
These are some of the most frequently asked questions:
1 What paperwork I have to do once my car is picked up?
Once your vehicle is picked up you have to cancel your registration and return your license plates. Our team will take care of the rest of the paperwork andwill be handled in accordance to your state laws.
2 Can I get the receipt of my car removal and its sale?
Yes, definitely you will be getting a soft copy on your email ID and in hand hard copy of the receipt. When you speak to the customer service person please tell them that you will require a receipt when the vehicle is removed.
3 How do I can check the status of my sale?
We will be giving you a separate account to contact us and retain the data of the deal. To check the status of your sale, log into your account, or call one of our customer service representatives at our toll free number.
4 How do I know that I will get paid for my junk vehicle?
Once you accept an offer from one of our junk car buyers, you will then get a confirmation call or an email from us confirming the amount you will be paid for your junk car. Once you schedule a pickup, you will tell us how and when you would like to be paid. We have the policy of paing you on the spot. You will get your money even before loading the car in the towing truck.
5 Do I need to be present while the removal of the vehicle?
It depends totally on you. If the vehicle is in some other garage or in any area that cannot be accessible without your assistance then you will need to be present. Also, if your selected payment method requires you to be present there in person, then you have to be present. Otherwise, you can generally just leave the keys and the title in your vehicle.
6 Can I get an offer for my accidental car over the phone?
Yes. All our team is there to help you all the way till your vehicle is towed up. All you need to do is tell us the type of vehicle you have, where it is located and what is wrong with the vehicle, along with the cause of accident in the enquiry form and our friendly customer care representatives will give you a quote right over the phone.
7 Do you recycle the scrapped and wrecked cars?
No, at present we do not completely recycle these wrecked and damaged cars. We are doing this whole recycling process partially but in future we are planning to extend our business more towards the recycling and ecofriendly methods employed these days.
8 What if I forgot to remove some personal item from the car and it has already been picked up?
It is your sole duty to check the car thoroughly before approving the towing. Honestly, we don’t hold us responsible if any of your belongings are misplaced once the car is picked up. But we can help you if it is not too late. You can contact your local office area and tell them about your belonging stuff and number. Hopefully it can be retrieved. We will do everything we can to ensure you retrieve your personal items.
9 If my vehicle is confiscated, do I have to pay the impounded fees before you guys tow it?
Yes, all impound fees must be paid/processed prior to the picking up your vehicle. It must be in your knowledge that we do not pay any impound fees. We will not be responsible for any outstanding charges.
10 Do you also deal in auto parts?
Yes, we deal in autoparts. You can buy and sell auto part of any vehicle of any make, model and condition. We are not biased or specific to any car brand. If you want to deal in autoparts, click here.
11 What if my car is not having the ownership?
We require a title/ownership including the relevant papers for all vehicles picked up. However, certain cities do not require titles. For those that do, a duplicate is an option that may require a small fee from your local Department of Motor Vehicles. The title/ownership must be there and that too free of license. We will ensure that before towing the vehicle you must carry the ownership papers with you.
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